COMOS Support & Administration

A stable COMOS system needs more than just a good installation - it needs care, maintenance and competent day-to-day support. We support you with professional COMOS support and administrative system support so that your engineering processes remain secure, performant and efficient in the long term.

As experienced COMOS specialists, we take over the ongoing support of your system - whether as external administration, project support or emergency assistance in the event of acute problems.

With us at your side, you have a reliable contact partner who really knows their way around COMOS. Our experts are at your disposal with technical knowledge, practical experience and a solution-oriented approach - remotely or on-site.

Make sure you get professional COMOS system support that thinks along with you and is there for you when you need it. Feel free to contact us - we will find the right support package for your company.

Our COMOS Support & Administration services:

• Regular system maintenance: We check and maintain your COMOS database, check user rights, monitor log files and ensure that all components work together smoothly. This allows you to avoid failures before they occur.
• User and rights management: We manage user accounts, access rights and role concepts - tailored to your organizational structure. This keeps your system secure and clear.
• Performance optimization: In the event of long loading times or high system loads, we analyse the causes and implement targeted optimizations - e.g. through database cleansing, structured indexing or archiving of historical data.
• Error analysis & problem solving: In the event of technical problems, we are there to help you quickly and directly. Whether it's faulty project files, plug-in failures or version conflicts - we find the cause and fix the problem reliably.
• Customized support contracts & response times: You decide how much support you need: from occasional remote support to a fixed SLA with guaranteed response times. We ensure that your system is supported at all times during operation.
• System updates & patch management: On request, we can also take care of regular updates, version changes and the installation of hotfixes - including checking for compatibility with existing add-ons or customizations.